Shipping and Returns
Shipping
All pricing is FOB point of shipment. Merchandise under 100 pounds will usually ship by UPS. Over 70 pounds may be shipped by truck. The customer is responsible for all shipping and insurance charges. There is one C.O.D. charge per box shipped. The customer must inspect all shipments for damage and is responsible for making claims to the shipper. The minimum shipping charge is $10.00. Air freight, bus and U.S. mail may be requested.
Returns
Any item may be returned
to us within 14 days of delivery confirmation for an exchange or refund
(less shipping/handling/insurance costs). Please follow these 4 simple
steps:.
- Request
your RMA Number. Please request a Return Materials Authorization
Number (RMA) from our website prior to returning your merchandise.
Please email us to obtain an RMA Number. We
cannot accept any returned merchandise without an RMA number. Please
write the RMA number or the original invoice and on the return
shipping label.
- Carefully
Pack the Merchandise. Refunds will only be issued for
items returned in new condition, with tags attached, unworn and
unused, with all original packaging, boxes and paperwork, including
authenticity certificate.
- Ship it
to us. Returns must be received by us no later
than 14 days from the date of delivery confirmation.
Please ship returns to us via an insured and trackable carrier
such as UPS, FedEx or DHL. Also, please keep your return shipping
receipt and tracking number for your reference during the return
process.
- Receive
your refund or exchange. Refunds and exchanges are normally
processed within 7 days from the day the merchandise is received
and inspected by our returns processor.
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